Table 1: Grievance Redressal Authority for Students
| Nature of Grievances | Level-I Grievance Handling Authority |
Level-II Grievance Handling Authority |
Level-III Grievance Handling Authority |
|---|---|---|---|
| Matters related to Academics, Teaching-Learning and Evaluation | Program Convenor | Dean-Academic Programs | GRHC |
| Matters related to Registration, Fees, Results and Transcripts | Program Convenor | Executive Registrar | GRHC |
| Matters related to Internships and Placement | Faculty Conveor, Placement | Dean-Students | GRHC |
| Matters related to General Amenities and Services | Dean-Students, Wardens | Executive Registrar | GRHC |
| Matters related to Student to Student Grievances | Program Convenor | Dean-Students | GRHC |
If the student's grievance is not resolved/addressed by the GRHC, the student may raise her/his concern with full details of the complaints to the Ombudsperson through an email at ombudsperson[at]daiict[dot]ac[dot]in
The complainant will be non-anonymous to the Ombudsperson.
The Ombudsperson, after giving reasonable opportunities of being heard to the parties concerned, on the conclusion of proceedings, pass such order, with reasons thereof, as may be deemed fit to redress the grievance and provide such relief as may be appropriate to the aggrieved student. The Institute, as well as the aggrieved student, shall be provided with copies of the order under the signature of the Ombudsperson. The Ombudsperson may recommend appropriate action against the complainant if a complaint is false or frivolous.